Chromebooks
Mann Middle School
Patricia Raczka, School Library Technician II
[email protected], 619-560-4460 X3071
Page updated: June 9, 2022
Notes:
1. "Locked Devices" To have your chromebook reset -- send email to [email protected] Include your name, student Id number, and the CTag number (found on the underside of the chromebook that looks like this C000123456).
2. For missing CTag. Type in Alt+v. Ctag wil post upper-right hand of screen.
3. Want to connect to the Internet? Hotspot for students -- Please call the Family Support Line for Connectivity, at 619-260-2460. Hours are Mon.-Fri. 8:00-12:00 p.m.
4. Chromebooks for STAFF:
https://itd.sandiegounified.org/it_resources/device_distribution
Chromebook Troubleshooting
If this is happening...
|
You might try...
|
View media on how to complete task (if available)
|
Chromebook won’t charge or is not starting up.
|
Power Check:
Check to ensure power is plugged in properly, especially where the power plug extension connects to the power block.
|
|
Can't login to the Chromebook. Ongoing login issues that keep giving you an error.
|
Powerwash:
A Powerwash factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files. This process will not remove the Chromebook from SDUSD.
|
|
Get the error message: “Browser version unsupported.”
|
Update Chrome:
As a rule of thumb you should always make sure the Chromebook is up to date while troubleshooting.
|
|
Having website login issues on Canvas, Google Classroom , Zoom, Etc..
|
Clear History:
Most website login issues are due to corrupted browsing history especially if you are able to log in to one website but not another.
|
|
Having errors/issues with a Chrome extension.
|
Remove Extension:
While browser extensions are a great way to expand the functionality of Chrome, sometimes they need to be reset or removed and then reloaded if they are malfunctioning.
|
|
After installing a game or non-district app, you find that your Chromebook is not running as it should.
|
Remove games or other non-district applications:
Certain games and applications that are downloaded may cause your chromebook to slow down and might need to be removed.
|
|
Settings are not correct or not working as they should.
|
Reset to Factory Settings:
You might need to do this if apps or extensions you installed changed your settings without your knowledge. Bookmarks and passwords won't be cleared or changed.
|
|
Onscreen keyboard keeps displaying.
|
Disable onscreen keyboard:
The keyboard won't go away automatically and you need to manually disable it.
|
|
Keyboard shortcuts for Chromebooks
Chromebook Issue
|
Fix
|
Press all selected at same time
|
Desktop is upside down
|
Press
Ctrl + Shift + Refresh
|
|
Screen colors do not appear correctly on screen
|
Press
Ctrl + Search + H
|
|
Everything on the desktop is magnified
|
Press
Ctrl + Search + M
|
|
Menus are all black (high contrast mode)
|
Press
Ctrl + Search + H
|
|
Spoken feedback enabled
|
Press
Ctrl + Alt + Z
|
|
All Caps on/off
|
Press
Alt + Search
|
|
Text on Chrome is very large
|
Press
Crtl + 0
|
|
Keyboard typing issues
|
Press
Ctrl + Spacebar
(to toggle back to US keyboard)
|
|

Copyright © Horace Mann Middle School
4345 54th Street, San Diego, CA 92115
Tel. (619) 560-4460 Fax. (619) 583-2637
Webmaster